Q: TERMS AND CONDITIONS

We have a full terms and conditions page we we highly require you to read before purchase. Please click HERE to read

Q. HOW CAN I CONTACT NAIJA NATURALS?

A. By mail info@naijanaturals.com or phone +2349099332816 or social media @naijanaturals

Q: DO YOU HAVE A PHYSICAL STORE?

A: We are an online store at the moment, all orders are taken via our website store, social media, mail and telephone. All online orders are delivered to customer. Click here for full delivery information. However, we currently have a pick up centre located in Ajah Lagos, where you can schedule a pick up. Kindly call us a day before to schedule an appointment.

Q. WHERE CAN I SEE ALL THE PRODUCTS YOU HAVE?

A. On our online shop. Click Here

Q. DO YOU DO BULK BUYS/WHOLESALE?

A. Yes we do! we supply businesses and individuals bulk products. If you’d like to make enquiries on our wholesale prices kindly send us a mail stating item, quantity required, date needed and location. We’d be sure to respond.

Q: DO YOU DELIVER OUT OF LAGOS? 

A: We deliver all over Nigeria, nationwide. To see our rates and other delivery information please check here.

Q: DO YOU DELIVER OUT OF NIGERIA?

A: Currently we do not due to the high costs and custom duties, However we are working on it. You can send us a message and we’d see how we can help you out.

Q. HOW CAN I TRACK MY ORDER: 

A. Your waybill number is usually sent to you by text and updated on your order page except for same day deliveries. You can use this number to track your parcel via the chosen courier partner.

Q: MY ORDER IS URGENT, COULD I HAVE IT DELIVERED TODAY?

A: Same day delivery within Lagos is possible if ordered before 10am. Although this is based on our discretion. Also You can schedule a pick up if the item is in stock.

Q: HOW DO I PAY FOR MY ORDER?

By online/bank transfer. Currently we do payment on delivery only on our Konga store HERE.   

Q. CAN YOU RESERVE AN ITEM FOR ME TILL I’M READY?

A. We do not reserve items without payment. Most of our products are fast moving items hence we cannot afford to hold down stock beyond your cart time.

Q: I FORGOT TO INCLUDE A PRODUCT IN MY ORDER. CAN I ADD IT IN?

A: If you would like to amend your order, please give us a call on +2348099332816 or send us a mail on orders@naijanaturals.com. Although we usually send a confirmation mail before shipping your order out.

Q: CAN I EXCHANGE OR RETURN? (RETURN POLICY ) 

A: For hygiene reasons, we unfortunately cannot offer exchanges for products delivered, apart from on the rare occasion that they are defective or we have made a mistake which must be reported within 7days of purchase otherwise we can’t ascertain cause of defect . We have to ensure that all our products reach our customers in the best condition, and cannot vouch for them once they have been taken out of our possession. We would therefore be unable to re-sell products that have been in another customer’s possession.

Q: WHEN WILL A PRODUCT I WANT BE BACK IN STOCK?

A: Usually our core products are restocked weekly, however others that are imported may take 2weeks to months depending on the item.

Q: YOUR LINES ARE UNREACHABLE?

A: Please note our lines are active from 9am-7pm on weekdays and 11am-5pm on Saturdays. You can mail us or send us a message on social media if urgent.

Q. I SENT A MESSAGE ON YOUR CHAT FORUM, WHEN WOULD I GET A RESPONSE?

A. If offline, we would reply within 3 hours. Although we advice you call or send us a mail if urgent.

Q. HOW CAN MY BRAND COLLABORATE WITH YOU?

A. Here at Naija Naturals®, We pride in partnerships and networks for awesome results. So are you a brand or individual offering a service or products? If yes, we’d absolutely love to work with you, See how Here.

Q. HOW CAN I FIND YOU ON SOCIAL MEDIA:

A. We are available and active on Instagram, Facebook and Twitter. Feel free to follow us, refer a friend or tag us in your product photos @naijanaturals.

Q.HOW CAN I ADVERTISE MY BUSINESS WITH YOU?

A. We currently have a listing program, please see here. Other packages include social media advert, posts, mail blasts and event partnerships. Mail us at info@naijanaturals.coms for more information.

Q. HOW CAN YOU REVIEW MY PRODUCTS?

A. Please see here for more details

Q. HOW CAN I BE A NAIJA NATURALS AMBASSADOR?

A. Please see here for more details

Q. WHERE CAN I SEE PHOTOS OF YOUR PAST EVENTS?

A. See HERE

Q. WHERE CAN I READ YOU FULL PRIVACY POLICY?

A. See HERE